Privacy policy
Last Updated: August 12, 2026
Rengu (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase through rengu.shop.
We collect and use personal information only as necessary to process orders, provide customer service, operate our website, and improve our services.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Name, shipping address, billing address, email address, phone number, and payment-related information.
Order Information:
Products purchased, order number, transaction details, shipping information, and customer service communications related to your order.
Automatically Collected Information:
IP address, browser type, device information, operating system, and browsing activity collected through cookies and similar technologies.
Cookies and Tracking Technologies:
We use cookies and similar technologies to operate our website, remember preferences, improve your shopping experience, understand website traffic, and analyze how visitors use our website.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
2. How We Use Your Information
We may use the information we collect to:
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Process, fulfill, and deliver your orders
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Process payments and provide order-related services
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Communicate with you about orders, shipping, returns, and customer service
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Respond to questions and customer inquiries
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Improve our website, products, and services
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Maintain website security and prevent fraud or unauthorized activity
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Send marketing and promotional communications where permitted by law
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Comply with applicable legal and regulatory requirements
You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
We will not use personal information or images you voluntarily provide to us for advertising or other commercial purposes without your prior consent, except where otherwise permitted or required by applicable law.
3. Sharing Your Information
We may share personal information with trusted third-party service providers that help us operate our business, including:
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Payment processors
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Shipping and delivery carriers
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Website and hosting service providers
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Customer service and communication providers
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Email and marketing service providers
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Fraud prevention and security service providers
These service providers may access information only as necessary to perform services on our behalf.
We may also disclose personal information when required by law, legal process, court order, or governmental request, or when necessary to protect our rights, customers, website, or business.
We do not sell your personal information to third parties.
4. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
When personal information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.
5. International Data Transfers
Although Rengu currently sells and ships to customers in the United States, personal information may be processed or stored by service providers in the United States or other locations where our service providers operate.
We take reasonable measures to protect personal information when it is transferred, stored, or processed.
6. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
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Request access to personal information we hold about you
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Request correction of inaccurate personal information
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Request deletion of personal information, subject to applicable legal requirements
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Opt out of certain marketing communications
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Request information about how your personal information is collected and used
California Residents
California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, or request deletion of certain personal information.
We do not sell personal information.
To exercise applicable privacy rights, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
7. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Payment information is transmitted using industry-standard encryption technologies, including SSL/TLS encryption where supported.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of personal information.
8. Children's Privacy
Rengu does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps to remove the information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact us:
Email: service@rengu.shop
Phone: +1 938-732-7122
Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (Central Time, CT)
U.S. Customer Service & Returns Address:
8872 Gadsden Hwy
Trussville, AL 35173
United States
Legal Business Name:
Yiwu Rengu Apparel Factory
Manufacturing Address:
4th Floor, Building 1, No. 577 Hongjie Road, Futian Subdistrict
Yiwu City, Jinhua, Zhejiang
China