Refund policy

Last Updated: July 24, 2026

Thank you for shopping with Rengu. This policy explains the conditions and procedures for returns and refunds on rengu.shop.

1. Return Period

You may request a return within 30 days after the order is delivered. The 30-day period starts from the delivery date (not the order date).

2. Return Eligibility

Products must be:

  • Unused and in original condition
  • With original packaging and all accessories
  • Accompanied by proof of purchase

Returns will not be accepted for used, damaged (by customer), modified, or incomplete products.

3. Return Request Process

  1. Contact customer support before returning any item.
  2. Provide order number, product name, reason for return, and photos/videos (if quality issue).
  3. Await approval and return instructions.

Do not ship items back without approval.

4. Return Address

After approval, we will provide the specific return address and instructions. Returns are processed through our U.S. service address.

U.S. Service / Return Address: 8872 Gadsden Hwy, Trussville, AL 35173, United States

5. Return Shipping Responsibility

  • Customer responsibility: Return shipping costs for change of mind or personal reasons.
  • Rengu responsibility: We will cover or reimburse return shipping for defective, damaged, or wrong items caused by us.

6. Refund Processing

After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 7–14 business days (depending on your payment provider). Original shipping fees are non-refundable except in cases of our error (damaged/wrong item).

7. Non-Returnable Items

Items that are used, worn, altered, or returned without original packaging are not eligible for return or refund.

Customer Support Monday – Friday, 9:00 AM – 6:00 PM (Central Time, CT) Email: service@rengu.shop Phone: +1 938-732-7122 U.S. Service Address: 8872 Gadsden Hwy, Trussville, AL 35173, United States