Refund policy

Last Updated: August 6, 2026

Thank you for shopping with Rengu. This policy explains the conditions and procedures for returns and refunds on rengu.shop.

1. Return Period

You may request a return within 30 days after the order is delivered.

The 30-day return period starts from the delivery date, not the order date.

2. Return Eligibility

To be eligible for a return, products must be:

Unused and in original condition
In the original packaging with all accessories included
Accompanied by proof of purchase, such as an order number or invoice

Returns will not be accepted for products that have been used, worn, damaged by the customer, modified, are incomplete, or are returned without the original packaging.

3. Return Request Process

Please follow these steps:

Contact our customer support team before returning any item.
Provide your order number, product name, reason for the return, and clear photos or videos if the return is related to a product quality issue.
Wait for our return approval and return instructions.

Please do not send any items back without receiving confirmation from our customer service team. Unauthorized returns may be refused or returned to the sender at the customer's expense.

4. Return Address

All approved returns must be sent to the following address:

U.S. Returns Address
8872 Gadsden Hwy
Trussville, AL 35173
United States

5. Return Shipping Responsibility

Customer Responsibility:
Customers are responsible for return shipping costs if the return is due to a change of mind, incorrect size or color selection, or other personal reasons.

Rengu Responsibility:
Rengu will cover or reimburse reasonable return shipping costs for defective, damaged, or incorrect items caused by us.

6. Restocking Fee

We do not charge a restocking fee for eligible returns.

7. Inspection & Refund Processing

After we receive the returned item, we will inspect it within 3–5 business days.

If the return is approved:

Refunds will be issued to the original payment method within 7–14 business days, depending on your payment provider.
Original shipping fees are non-refundable, except when the return is caused by our error, such as a defective, damaged, or incorrect item.