Shipping policy

Last Updated: August 6, 2026

Thank you for shopping with Rengu. This Shipping Policy explains our shipping destinations, order processing times, shipping fees, estimated delivery times, and other important details for orders placed on rengu.shop.

This policy applies to orders shipped to the United States only.

1. Shipping Destination & Product Origin

We currently ship to customers in the United States only. We do not offer shipping to other countries at this time.

All products sold on rengu.shop are shipped from the United States.

2. Order Processing Time

All orders are processed after payment confirmation.

Standard Handling Time: 1–3 business days (Monday – Friday, excluding U.S. holidays).

Orders placed after 5:00 PM (Central Time, CT) will be processed on the next business day.

Processing times may be longer during peak seasons or holidays.

3. Shipping Time and Delivery

Handling Time: 1–3 business days

Transit Time: 5–10 business days

Total Delivery Time: 6–13 business days after order confirmation

Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

4. Shipping Fees & Free Shipping

Orders $79 or more: Free Shipping

Orders under $79: $8.99 flat shipping fee

The final shipping cost is shown at checkout.

All prices are in USD.

5. Duties and Taxes

Applicable sales tax will be calculated and displayed at checkout where required by law.

As orders are shipped within the United States, customers are not responsible for international import duties on these orders.

6. Order Tracking

After your order ships, you will receive a tracking number by email.

Tracking information may take up to 48 hours to update after the carrier receives the package.

7. Address Accuracy

Please provide accurate and complete shipping information when placing your order.

Incorrect or incomplete addresses may cause delivery delays or the return of a package. Additional shipping fees may apply in such cases.

Address changes after an order has been shipped are usually not possible.

8. Lost, Damaged, or Delayed Packages

If your package is delayed, damaged, or lost in transit, please contact us.

We will work with the applicable shipping carrier to assist you with the issue.

For damaged packages, please provide photographs of the package and product when contacting our customer service team.

9. Order Cancellation

You may cancel your order before it is shipped.

Once an order has been shipped, cancellation is not possible. Please refer to our Return & Refund Policy for post-delivery options.

Customer Support

Monday – Friday, 9:00 AM – 6:00 PM (Central Time, CT)

Email: service@rengu.shop

Phone: +1 938-732-7122

U.S. Returns Address:
8872 Gadsden Hwy
Trussville, AL 35173
United States