Shipping policy
Last Updated: July 24, 2026
Thank you for shopping with Rengu. This Shipping Policy explains our shipping destinations, order processing, shipping fees, delivery estimates, and other important details for orders placed on rengu.shop.
This policy applies to orders shipped within the United States only.
1. Shipping Destination
We currently ship to customers in the United States only. We do not offer international shipping at this time. Orders can only be delivered to valid residential or commercial addresses within the United States.
Company & Factory Address (China): Zhejiang Province, Yiwu City, Futian Street, Hongjie Road No. 577, Building 1, Floor 4, China (Used for company registration, manufacturing, quality inspection, and packaging)
U.S. Service Address: 8872 Gadsden Hwy, Trussville, AL 35173, United States (Used for customer service, support, and returns)
2. Order Processing Time
All orders are processed after payment confirmation. Standard processing time: 1–3 business days (Monday – Friday, excluding U.S. holidays). Processing times may be longer during peak seasons or holidays.
3. Shipping Time and Estimated Delivery
- Processing Time: 1–3 business days
- Transit Time: 5–10 business days
- Total Estimated Delivery Time: 6–13 business days
Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier operations, location, weather, holidays, or other factors beyond our control.
4. Shipping Fees & Free Shipping
- Orders $79 or more: Free Shipping
- Orders under $79: $8.99 flat shipping fee
The final shipping cost is displayed at checkout. All prices are in USD.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using the provided number. Please allow up to 48 hours for tracking information to update.
6. Address Accuracy
Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may cause delays or returns, and additional fees may apply. Address changes after shipping may not be possible.
7. Lost, Damaged, or Delayed Packages
Please contact us if your package is delayed, damaged, or lost. We will work with the carrier to resolve the issue.
8. Taxes
Customers are responsible for any applicable sales tax or duties.
9. Order Cancellation
You may cancel your order before it is shipped. Once shipped, cancellation is not possible. Please refer to our Return & Refund Policy after delivery.
Customer Support Monday – Friday, 9:00 AM – 6:00 PM (Central Time, CT) Email: service@rengu.shop Phone: +1 938-732-7122 U.S. Service Address: 8872 Gadsden Hwy, Trussville, AL 35173, United States